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Privacy Policy

1. Who we are ?

This privacy policy explains how your personal data are processed by BIOMH, a brand of BIOMH COMMV, with registered office at 
Gustaaf Verhaeghelaan 2, 9500 Geraardsbergen, Belgium (VAT BE1025069373).


The contact person for data protection matters is Ms Christine Vanhoutte, whom you can reach at biomhinfo@gmail.com.


BIOMH COMMV is committed to protecting your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and any applicable future legislation.


2. What are personal data ?

Personal data are any data that can identify you directly or indirectly. This includes, for example:

  • Your name and contact details
  • IP address and online identifiers
  • Preferences and communication data
  • Financial and invoicing details
  • Health data you voluntarily provide


3. Which personal data do we process ?

3.1 Via our website

We may process:

  • First name and surname
  • E-mail address
  • Telephone or mobile number
  • Messages submitted via the contact form
  • Website usage data (via cookies – see cookie policy)


3.2 As part of our core activities

We may process:

  • Contact and invoicing details
  • E-mail correspondence
  • Health data shared during personal consultations


4. Why do we process your data ?

4.1. Based on your explicit consent

Health data provided during consultations are processed only with your explicit consent, for the purpose of providing you with correct health advice.


4.2. Necessary to perform an agreement

Your data may be used during:

  • Pre-contractual communication (information requests, negotiations)
  • Contract execution (customer and supplier management, delivery of products)


4.3. Legitimate interest

We may process personal data to:

  • Improve service quality and internal analytics
  • Maintain records for legal, liability, or archiving purposes
  • Send newsletters about similar services to existing customers (with opt-out option)
  • Inform customers about orders or subscriptions via phone, SMS, or WhatsApp
  • Send guidance, tips, or offers via SMS or WhatsApp, where consent is given

Our website may also detect abandoned shopping carts and, with consent, send reminder messages via SMS or WhatsApp.


5. How your data are processed ?

  • Your data are treated confidentially and are never sold, rented, or traded
  • Phone numbers and messaging consents are never shared with non-affiliated third parties
  • SMS and WhatsApp opt-in data remain exclusively within BIOMH
  • Data processors are carefully selected and bound by GDPR-compliant agreements
  • All data are stored and processed within the EU

Data are retained only as long as necessary for their intended purpose and are then deleted or anonymised.


6. Security measures

BIOMH applies appropriate technical and organisational security measures to protect personal data against loss, misuse, unauthorised access, or disclosure.


BIOMH cannot be held liable for damages resulting from unlawful or incorrect use of personal data by third parties.


7. Your rights

You have the right to:

  • Access your personal data
  • Correct, supplement, or delete your data
  • Restrict processing
  • Object to processing, especially for direct marketing
  • Data portability
  • Withdraw consent at any time

You can exercise your rights by contacting biomhinfo@gmail.com or by writing to BIOMH’s registered office, including proof of identity. Identification data are used only for verification and then deleted.


Your data are not used for profiling and are not subject to automated decision-making.


You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA), https://www.dataprotectionauthority.be/citizen


8. Changes to this policy

BIOMH may update this privacy policy at any time. Changes will be published on this page. Continued use of the website implies acceptance of the updated policy.